Case Study

How BSS Group Strengthened Employee Discipline and Enhanced Client Trust

BSS Group is a professional cleaning and facility maintenance company that has been operating in Lithuania for over two decades, servicing more than 300 sites across the country. The company employs around 800 cleaning staff and 35 administrative employees, with offices located not only in Vilnius but also in Kaunas, Alytus, Klaipėda, Utena, and Kėdainiai. Their work environments range from offices and factories to hospitals, logistics centers, and educational institutions — where service quality, reliability, and accountability are essential.
Why the Company Chose Worksober?

Due to the company’s wide network of sites and shift-based work across multiple cities, it was difficult to ensure consistent and centralized sobriety testing. The previously used portable breathalyzers were impractical, and work time tracking was done manually, leading to inaccuracies. The biggest challenge was the delayed response to situations when employees arrived at work intoxicated — directly affecting service quality and the company’s reputation.

The management sought a reliable and easily adaptable solution that would function preventively, identify employees accurately, and eliminate misuse. Worksober was the natural choice — a system offering biometric identification, automated data recording, and seamless integration with existing processes.

How Worksober Helped?

BSS Group implemented 16 mobile Worksober devices, allowing employees to perform sobriety tests daily before starting their shifts. The devices were installed in key, easily accessible, yet supervised locations. Only after successfully passing the test can an employee begin work. The biometric recognition feature ensures accurate identification and eliminates the risk of misuse or substitution.

The system quickly became part of the company’s daily routine and a guarantee of workplace safety. Automation simplified administrative work, and managers can now monitor all processes remotely through real-time data.

Results

After introducing Worksober, BSS Group observed several key improvements:

  • Fewer cases of intoxicated employees: the presence of regular testing itself acts as a preventive measure.
  • Improved discipline: fewer unexcused absences, greater punctuality, and stronger accountability.
  • Reduced administrative workload: manual time records were eliminated, and all data is automatically accessible to authorized personnel.
  • Increased client trust: the system reinforces the company’s responsible image and reliability.
  • Clear management visibility: processes became standardized, transparent, and easy to oversee from any location.
Summary

The BSS Group case demonstrates that even companies with dispersed teams and multiple sites can successfully implement automated prevention systems. The key is to choose a solution that’s easy to deploy across various locations and requires minimal maintenance. The company’s leadership emphasizes that Worksober not only reduced operational risks but also strengthened internal discipline and client confidence.

“Worksober helped us effectively address employee sobriety control and reduce related risks. The process is now automated, transparent, and reliable — for both employees and management. It’s a preventive solution that enhances discipline, safety, and the company’s image.”

– Rasa Povilauskienė, Head of Procurement and Quality

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